Send Product Operations Manager (Payments)

Manager – Send Product Operations

📍 São Paulo, Brazil | Hybrid (2–3 days in office) | 12-month contract | Immediate start

About the opportunity

We’re hiring on behalf of a global leader in payments technology. We’re looking for a detail-oriented Operations Manager to join its Send Product team. This is an operational role, not a development role. You’ll own the enrollment processing for the program and make sure every enrollment complies with complex program rules and regulations.

What you’ll do

• Process and manage program enrollments end-to-end, keeping them accurate and on time
• Read, interpret, and apply guides, manuals, and complex program rules to each case
• Make sure enrollments meet compliance requirements and internal standards
• Find discrepancies, missing information, or risks, and drive them to resolution
• Work with internal teams and stakeholders across regions to unblock enrollments
• Keep clear records and report on enrollment status and operational metrics
• Suggest process improvements that raise efficiency and quality

What we’re looking for

• Previous experience in operations, enrollment or onboarding processing, or compliance-driven roles
• Excellent attention to detail. This is the key skill for the role.
• Strong ability to read and interpret technical documentation, program guides, and regulatory rules
• Background in payments, cards, or the financial services industry (strongly preferred)
• Fluent Portuguese and English (written and spoken)
• Spanish is a plus
• Well organized, able to manage several cases at once under tight timelines
• Clear communicator, comfortable working with global teams

What we offer

• 12-month contract with a global payments company
• Hybrid work model
• Company equipment provided (laptop)
• Competitive compensation in local currency (BRL)
• Immediate start: November 2026

👉 Apply now. We’re reviewing profiles right away and interviews start this week.