Senior Work Force Management Engineer (UKG Pro)

About the Role

Remote- 12 Month Contract

The Senior UKG Pro WFM Engineer will be responsible for supporting and enhancing our UKG Pro Workforce Management platform, with a primary focus on Attendance, Scheduling, Forecasting, and integrations. This individual will partner with product, engineering, operations, and business teams to deliver platform improvements, troubleshoot issues, and execute production changes.

Responsibilities

• Configure and maintain UKG Pro WFM functionality
• Support Attendance, Scheduling, and Forecasting enhancements
• Troubleshoot production incidents and service issues
• Support and maintain Dell Boomi integrations
• Execute system configuration changes and deployments
• Perform root cause analysis for application and integration issues
• Partner with business stakeholders to gather requirements and deliver solutions
• Participate in testing, validation, and production support activities
• The ideal candidate currently spends most of their time:
• Configuring UKG Pro WFM
• Supporting production environments
• Troubleshooting platform and integration issues
• Developing and maintaining integrations
• Executing platform enhancements
• The ideal candidate is hands-on, execution-focused, technically strong, and comfortable owning work from requirements through production implementation.

Qualifications

• Required Qualifications
• 5+ years of hands-on UKG Pro WFM (UKG Dimensions) experience
• Experience supporting large-scale production environments
• Experience troubleshooting complex functional and technical issues
• Experience implementing and supporting workforce management policies, labor rules, and pay rules
• LATAM & US citizens only, strictly
• Preferred Qualifications
• Experience integrating UKG Pro WFM with Workday or other HR systems
• Experience with UKG Data Hub, reporting, and workforce analytics
• SQL experience
• Retail, supply chain, distribution center, or large hourly workforce experience
• Experience participating in production deployments, testing, and release activities

Required Skills

• Strong configuration and support experience in:
• Attendance
• Timekeeping
• Scheduling
• Forecasting
• Accruals
• Integration Experience
• Dell Boomi development and support experience
• Experience with file-based and API-based integrations
• Experience supporting data imports and exports
• Ability to troubleshoot end-to-end integration and data flow issues

Preferred Skills

• Experience integrating UKG Pro WFM with Workday or other HR systems
• Experience with UKG Data Hub, reporting, and workforce analytics
• SQL experience
• Retail, supply chain, distribution center, or large hourly workforce experience
• Experience participating in production deployments, testing, and release activities