VIP Customer Service QA Specialist (Brazil)

Location: Brazil Remote (Flexible Hours)

Seniority: Junior / Mid-level

Employment Type: Full-time

About UsWe are a global digital entertainment and online media company delivering high-engagement platforms to millions of active users worldwide. We pride ourselves on creating smooth customer journeys and maintaining top-tier customer service standards.

Role OverviewWe are looking for a detail-oriented VIP Customer Service QA Specialist fluent in Portuguese to evaluate customer interactions, analyze communication quality, and ensure exceptional service delivery for our Brazilian users.

Key Responsibilities- Call & Service Evaluation: Review and score daily customer service interactions using established quality metrics.

• Feedback & Guidance: Provide clear, constructive feedback to support operators to help improve engagement, empathy, and tone.
• Data & Reporting: Summarize campaign evaluations into clear, simple reports with average scores and key takeaways.
• Continuous Improvement: Identify communication trends, recurring issues, and suggest process enhancements.

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Requirements- Languages: Native/C1 Portuguese + Working knowledge of English (B1 level for internal communication).

• Experience: 1+ years in Customer Support, Call Centers, or Quality Assurance (QA).
• Skills: Proficient in Google Sheets / Excel (basic formulas & data reporting).
• Mindset: Strong analytical thinking, attention to detail, and objective evaluation skills.

What We Offer- 100% Remote work with a flexible daily 9-hour shift tailored to your local timezone.

• Based salary
• Growth opportunities within an international team.
• Dedicated training and professional development.

Note: Please apply with your resume in English.