Sales Associate

Company Description ROMA semi joias folheadas is a jewelry brand specializing in plated semi-precious pieces that combine style, quality, and affordability. The company focuses on offering a diverse collection of contemporary designs that appeal to a wide range of customers. ROMA is committed to excellent customer service and an inviting in-store experience, helping shoppers find pieces that fit their personal style or gifting needs. The team values professionalism, integrity, and a passion for fashion and accessories, creating a collaborative environment for sales professionals. As the brand grows in the Greater São Paulo Area, ROMA offers opportunities to contribute to its reputation and customer base.

Role Description The Sales Associate role is a full-time, on-site position based in the Greater São Paulo Area. This role involves welcoming customers, understanding their needs, and guiding them through the product selection process to create a positive shopping experience. The Sales Associate will present and explain product features, styles, and pricing, handle sales transactions, process payments, and support inventory activities such as restocking and organizing displays. Daily responsibilities include maintaining a clean and visually appealing store environment, assisting with merchandising, and supporting promotions or special campaigns. The Sales Associate will also respond to customer inquiries, handle exchanges or returns in line with company policies, and collaborate with the team to meet sales goals.

Qualifications

• Demonstrated ability in customer service and relationship-building, with a friendly and professional approach to in-person client interactions.
• Strong sales aptitude, including product presentation, upselling, and closing sales in a retail environment.
• Basic proficiency in handling cash and card transactions, operating point-of-sale (POS) systems, and following store procedures.
• Attention to detail and interest in fashion, accessories, or jewelry, with the ability to learn product characteristics and trends quickly.
• Effective communication skills, including clear verbal communication and active listening.
• Ability to stand for extended periods, work flexible hours (including weekends and holidays as needed), and collaborate in a team setting.
• Prior retail or jewelry sales experience is an advantage but not strictly required; training may be provided for motivated candidates.
• High school diploma or equivalent; additional education in sales, retail, or fashion is a plus.
• Comfort working in the Greater São Paulo Area and communicating with diverse customers; Portuguese fluency required, additional languages are a plus.