Regional Senior Sales Operations Specialist

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

The Regional Senior Sales Operations Specialist is responsible for driving commercial excellence, sales governance, business performance visibility, management information systems (MIS), and process standardization across Latin America. Acting as a strategic business partner to Sales Leadership, Country Managers, and Regional Management, this position ensures operational consistency, forecast accuracy, data integrity, and reliable, actionable management information that supports sustainable revenue growth.

The role serves as the primary link between Sales, Marketing, Finance and Executive Leadership to enhance commercial performance and support regional strategic initiatives.

Key Responsibilities

Regional Commercial Performance Management

• Lead the consolidation and analysis of regional sales performance across Latin America.
• Develop executive dashboards, scorecards, and performance reporting for senior leadership.
• Monitor key commercial KPIs, productivity metrics, and pipeline health indicators.
• Support monthly, quarterly, and annual business reviews.
• Provide strategic recommendations to improve sales effectiveness and business outcomes.

Regional Forecast and Pipeline Governance

• Coordinate the regional forecasting process across all countries.
• Validate pipeline quality, opportunity progression, and forecast reliability.
• Identify commercial risks, growth opportunities, and revenue gaps.
• Establish governance routines to improve forecasting accuracy and accountability.
• Support leadership decision-making through advanced pipeline analysis.
• CRM, Data Quality and Commercial Governance
• Serve as regional owner of commercial data governance standards.
• Ensure integrity, consistency, and quality of CRM data across all countries.
• Drive adoption of commercial processes and best practices.
• Monitor compliance with sales policies, procedures, and governance requirements.
• Define and maintain commercial operating standards across the region.

Business Analytics, MIS and Executive Reporting

• Own the regional commercial MIS framework, ensuring consistent definitions, calculation rules, reporting calendars, and governance for management information.
• Develop, maintain, and automate Power BI dashboards, recurring management reports, scorecards, and executive reporting packs.
• Consolidate data from CRM, financial, operational, and other relevant sources, reconciling information and resolving inconsistencies with data owners.
• Maintain KPI dictionaries, reporting documentation, data lineage, and a single source of truth for regional commercial performance.
• Conduct trend, variance, profitability, segmentation, productivity, and root-cause analyses to identify business drivers, risks, and opportunities.
• Generate insights related to revenue growth, customer acquisition, retention, portfolio development, and commercial productivity.
• Coordinate periodic reporting cycles and ensure timely, accurate delivery of management information to regional and country stakeholders.
• Translate business questions into analytical requirements and convert complex data into clear recommendations and decision-oriented narratives.
• Deliver analytical support and executive presentations for strategic initiatives, regional business planning, leadership reviews, and country performance discussions.

Process Excellence and Continuous Improvement

• Identify opportunities to optimize sales processes and operational efficiency.
• Lead regional initiatives focused on automation, standardization, and productivity enhancements.
• Develop and maintain Standard Operating Procedures (SOPs) and governance documentation.
• Coordinate implementation of process improvements across multiple countries.
• Support cross-functional transformation projects.

Commercial Controls and Audit Support

• Support implementation and execution of commercial controls across all LATAM countries.
• Ensure operational compliance with internal policies and audit requirements.
• Monitor execution of key commercial governance processes.
• Support in