Desktop Support Analyst

www.hcltech.com

Responsibilities

• To support daily technical support activities for desktop, laptop & printers
• To set up and test desktop computer peripherals(New users)
• To perform the system changes adhered to organizational policies
• Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
• Maintain technical documentation in association with other functional departments
• To own end-to-end activities whenever there is a new rollout of OS / Applications etc
• To work on the pro-active tickets triggered the Workblaze tools until closure / escalate as appropriate
• To assist the users setup their VPN / Citrix / Azure / VDI etc

Requirements:

• Degree completed or in progress in IT;
• Solid experience with Hardware and Software troubleshooting and Network basic support;
• Excellent verbal and written communication;
• Advanced/fluent conversational English (mandatory);
• Advanced/fluent conversational Spanish (mandatory);

Please, submit resumé in English.