Technical Application Specialist

A pharmaceutical company is looking for a Technical Application Specialist (TAS).

Activities and Responsibilities

• Operational training for clients, validations, and demonstrations of the products and instruments of a pharmaceutical company.
• Provide remote and/or on-site support in resolving issues related to products and instruments.
• Ensure the quality and excellence of post-sales customer support.
• Provide technical support by phone and/or on-site to distributors.
• Monitor compliance with the performance KPIs established by the service department.
• Record and update tasks in the CRM management system (ServiceMax) remotely and/or on-site.
• Identify new sales opportunities in collaboration with the commercial team.

Requirements

• Minimum Education: Bachelor's degree in Pharmacy, Biochemistry, Biomedical Sciences, Biology, or another healthcare-related field.
• Experience: Minimum of 3–5 years of experience in Blood Banks/Hemocenters. Experience in transfusion medicine (blood component processing), immunohematology, and molecular laboratories with NAT (Nucleic Acid Testing) is essential.
• Computer Skills: Intermediate Microsoft Office, ERP systems (ServiceMax), AI, and digital tools.
• Languages: Advanced English or intermediate Spanish.
• Other Requirements: Must reside in São Paulo and be available for frequent travel. Important characteristics include dynamism, self-management, planning, organization, results orientation, problem-solving skills, resilience, and an investigative mindset. Strong technical knowledge is essential to meet the high expectations of the target audience.