Technical Account Manager

About Capillary

Capillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses managing the entire life cycle of customer data from acquisition, analysis, insights, and activations. Over 400 marquee brands across 30+ countries, including global conglomerates like Tata, Shell, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, and Landmark Group, trust Capillary to enable easy and seamless consumer experiences. With over 600 million consumers and 50000 stores on the platform, Capillary is Asiaʼs leading SaaS Product Company. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumersʼ lives easier and experiences memorable. Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures.

Capillaryʼs tech stack is always at the forefront of cutting-edge technologies that work at a huge scale.

Job Description

The SessionM Technical Account Management team is seeking a customer-obsessed, analytically minded Technical Account Manager to serve as the primary technical partner for a portfolio of live customers. This role drives adoption and successful outcomes by leading technical check-ins, resolving complex issues in partnership with Support/Product/Engineering, and identifying opportunities to expand platform value through best practices and new integrations.

What you’ll do?

• Serve as the primary technical resource for live SessionM customers within your portfolio.
• Share technical best practices and proactive recommendations to improve platform usage and help customers achieve program goals.
• Conduct technical discovery with customer marketing and technical teams to enable expanded platform use and/or new integrations.
• Participate in technical account health reviews and deliver executive-ready status summaries internally and to customers.
• Track, follow up on, and drive closure of open technical items across customer stakeholders and internal teams.
• Partner with SessionM Support and Engineering during incident and issue investigations, using technical expertise to accelerate resolution.

What are we looking for?

• 3+ Yrs of relevant experience in technical client-facing project management / technical account management roles.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Proficient in Spanish & Portuguese.
• Knowledge of software architectures and modern software environments.
• Experience using APM tools.
• Experience using and debugging APIs, investigating logs, and querying Athena.
• Solution-oriented, process-driven, fast learner with strong written and verbal communication skills.