Client Support Associate

Business owners working with Grafton send us questions every week: when the next budget report is due, which figures we still need, who to ask about a variance. We are adding a Client Support Associate in Brazil to answer them early in the day, before our Denver team starts. This is a full-time position, remote from anywhere in Brazil.

In this role- Answer client emails and chat messages

• Track which monthly files each client has sent and chase the missing ones
• Schedule review calls with our analysts
• Route questions about the numbers to the right analyst with the details attached
• Keep each client's contact and request records up to date

Your background- Some experience in customer service, client support or an office role (internships count)

• Clear written English
• Excel or Google Sheets basics

Also relevant- Work at an accounting or finance firm

• A CRM or help desk tool

Employment terms
A CLT contract with 13th salary, FGTS and 30 days of paid vacation, a health plan, a meal allowance (vale-refeição), and a laptop with home office equipment.

About Grafton
Grafton Capital Advisory works on operating budgets, forecast updates and the reports that explain differences from the budget, from an office in Denver.

Grafton Capital Advisory is an equal opportunity employer.