Collaboration Engineer

Role – Collaboration Engineer

Location – Remote, Brazil or Mexico

Duration – Long term

Role Summary

The Collaboration Engineer supports and administers enterprise Microsoft Teams, Microsoft 365, and Zoom environments for a global client engagement through Zensar Technologies. The role centers on platform administration, L1/L2 troubleshooting, user and license management, and PowerShell-driven automation. The engineer collaborates with identity and infrastructure teams on SSO and access management via Entra ID. Candidates with direct hands-on experience in Teams and/or Zoom migration projects are strongly preferred over general service desk backgrounds.

🧩 Key Responsibilities

• Platform Administration
• Administer and support Microsoft Teams, Microsoft 365, and Zoom environments across the enterprise.
• L1/L2 Support & Troubleshooting
• Provide hands-on troubleshooting for collaboration, audio/video conferencing, and connectivity issues.
• User, License & Policy Management
• Manage users, licenses, policies, and permissions through Microsoft 365 and Zoom admin consoles.
• Automation & Scripting
• Automate and streamline administrative tasks using PowerShell scripting.
• Migration & Onboarding
• Support user onboarding, platform adoption, and end-to-end collaboration migration activities including planning, execution, and post-migration support.
• Identity & Access Management
• Collaborate with identity and infrastructure teams on SSO, Entra ID, and related access management integrations.
• Enterprise Transformation
• Contribute to enterprise collaboration onboarding and transformation initiatives for large-scale environments.

🛠️ Required Skills

Technical Skills

• Collaboration Platforms: Microsoft Teams, Microsoft 365, Zoom
• Scripting: PowerShell (automation and admin tasks)
• Identity & Access: Entra ID, SSO, Identity Management
• Administration: User Administration, License Administration, Policy Administration, Permission Management
• Support: L1/L2 Troubleshooting, Audio/Video Conferencing support
• Migration: Collaboration Migration (Teams and/or Zoom), Platform Administration, User Onboarding

Soft Skills

• Strong problem-solving and analytical skills in enterprise collaboration environments
• Clear communication with both technical teams and end users
• Ability to document processes, migration plans, and post-migration support activities
• Self-directed and able to manage priorities across a remote, cross-geography engagement

🎓 Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• 5+ years of hands-on experience administering Microsoft Teams, Microsoft 365, and Zoom in enterprise environments
• Microsoft 365 or Teams certifications (e.g., MS-700, MS-900) are a plus
• Zoom administrator credentials or equivalent platform certifications are advantageous

Prashant Prashar

InfiCare Staffing | 22375 Broderick Drive #225 Dulles, VA 20166

Direct: (703) 652-7867| prashant.p@inficaretech.com