Customer Success Consultant

Company Description

ReEarth delivers high-performance landscape maintenance and outdoor asset management for commercial properties and HOAs—creating environments where people live, work, and engage at their best.!

Role Description

This is a full-time remote role for a Customer Success Consultant. The Customer Success Consultant will play a key role in engaging with customers to ensure their satisfaction, manage their on-going needs, solve problems and drive retention.

Day-to-day responsibilities include managing accounts, providing personalized support, addressing customer queries, analyzing feedback to improve services, and driving client success. The role requires close collaboration with internal teams to deliver exceptional experiences aligned with our mission and values.

Qualifications

• Strong skills in Customer Engagement and Customer Satisfaction
• Proficiency in Communication and Account Management
• Analytical Skills for assessing customer needs and improving processes
• Ability to work collaboratively in a remote team environment
• Excellent organization and time-management skills
• Knowledge of sustainable practices or the environmental industry is a plus
• Bachelor's degree in Business, Communications, Environmental Studies, or a related field
• Fluent English & strong presentation skills