Team Lead, Customer Onboarding Manager I LATAM

-

-

-

A empresa Deel está contratando para o cargo de Team Lead, Customer Onboarding Manager I LATAM em: Brasil | LinkedIn

-

Pular para conteúdo principal

Team Lead, Customer Onboarding Manager I LATAM

Deel

Brasil

Team Lead, Customer Onboarding Manager I LATAM

Deel

Brasil

Há 2 semanas

179 candidaturas

Veja quem a Deel contratou para este cargo

-

Denunciar esta vaga

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

This role is responsible for developing their team through hands-on coaching and mentorship, while supporting the recruitment and onboarding of new team members. You'll resolve customer escalations, drive adoption of key features and best practices, streamline internal processes, track KPIs, and collaborate cross-functionally with Sales, Technical Account Management, Support, Product, and Engineering to optimize the customer journey and product functionality.

Responsibilities

• Develop Implementation Managers through hands-on coaching and mentorship.
• Successfully resolve customer escalations for maximum satisfaction and positive relationships.
• Drive customer adoption of key features and best practices.
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency.
• Support hiring & onboarding of new Implementation Managers.
• Track, monitor & continuously improve performance on key metrics & KPIs.
• Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey.
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.

Qualifications

• MUST be fluent in English AND (Spanish or Portuguese)
• 5+ years of SaaS experience in professional services or implementation.
• 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance.
• Relentless prioritisation and time management.
• Unwavering energy to help your team and your customers.
• Strong attention to detail and ability to solve complex, interdependent problems.
• Flexibility to scale and adapt to changing organisations and responsibilities.
• Fintech or HR tech experience.
• Experience working with clients and team members from multiple countries and across multiple time zones, preferred
• Experience working on a remote team, preferred
• Experience working at a high-growth start-up or scale-up, preferred
• Multilingual abilities, preferred

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), in