Senior Solution Consultant

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Description: Senior Solutions Consultant

Job Title: Senior Solutions Consultant

Department & Team: SC Brazil

Reports to: Claudio Barbosa, Senior Manager Solutions Consultant Brasil

Location: São Paulo

Genesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision makers.

Key Responsibilities:

Responsibilities of the role include (But not limited to)

• Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:
• Managing assigned prospects/customer to help progress sales opportunities.
• Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
• Ensuring Sales Account Executives are being supported properly.
• Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.
• You will develop and apply best practice principles in the areas of Solutions Consulting, have a good understanding of Service Design methodology, and be able to engage effectively with executive and middle level management.

How does the Solutions Consultant engage in opportunities?

• They seek to understand customer requirements through consultative discovery efforts.
• Using a service design methodology, they uncover gaps in the customer experience (CX).
• They work with the customer to co-create solutions to bridge the CX gaps.
• They bring a unique perspective in matching Genesys solutions to customer requirements.
• They are able to address the needs of both business and technical influencers.
• They are effective at handling objections and demonstrating value.

Why considers this role?

• Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
• Genesys is a high growth software leader with exceptional future upside.
• Work with talented colleagues that will help you increase your knowledge and experience in the industry.

Minimum Requirements:

• Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
• Strong time-management and organization skills.
• Ability to multi-task and manage multiple streams of work simultaneously.
• Strong written and verbal communication skills.
• Ability to work and communicate effectively with internal stakeholders.
• Analytical ability (analyzing and reporting skills).
• Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
• Proven record of meeting/exceeding established goals.
• Ability to communicate and present to Genesys management as required.
• 3+ years previous business experience in one or more of the following areas:
• Software specific Solutions Engineering (specially Cloud or SaaS Solutions, Microservices, etc.).
• Consulting experience in a software environment.
• International experience in Solutions Engineering or consulting experience is a plus.
• Enterprise software or contact center industry experience a plus.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their famil