Tech Customer Support Specialist (US Hours)

Windsor.ai connects marketing and business data from 300+ sources (Google Ads, Facebook Ads, HubSpot, Salesforce and more) to 30+ destinations, including Looker Studio, BigQuery, Snowflake, ChatGPT and Claude. We serve 6,000+ customers worldwide with a lean, fully remote, async-first team. We’re looking for someone to own live support during US business hours.

What you’ll do

• Handle live chats in Zoho SalesIQ and follow up on open tickets in Zoho Desk until they’re closed. - Troubleshoot connector setup, data sync issues and “why don’t my numbers match?” questions.
• Manage billing requests in Stripe, such as cancellations, customer details and payment issues.
• Turn recurring questions into help-center guides, and pass feature requests and product feedback to the team.
• Prioritize real customers with real issues, and invite happy ones to review us on G2.

What we’re looking for

• 2+ years in B2B SaaS customer support, ideally in data, analytics or martech.
• Familiarity with API, SQL knowledge, data analytics experience
• Experience with live chat and help desk tools (Zoho a plus; Intercom, Zendesk or Freshdesk also count) and with Stripe or a similar billing tool.
• Excellent written English and comfort explaining technical concepts like APIs, connectors and dashboards. - Reliable availability during US business hours
• Independent, with good judgment about where to spend your time.
• Must have: Knowledge on Google Ads, GA4, Looker Studio, or basic SQL.

This is a part time contractor role.