Assistant

Company Description Clinica HeartWell is a healthcare clinic dedicated to providing patient-centered cardiovascular and general wellness services to the Rio de Janeiro community. The clinic focuses on compassionate care, clear communication, and efficient service to support patients and their families throughout their health journey. Team members collaborate closely with medical professionals to ensure high-quality, safe, and respectful care in a welcoming environment. Clinica HeartWell values integrity, reliability, and continuous improvement in all aspects of its operations. The clinic encourages staff to contribute ideas that enhance patient experience and streamline daily workflows.

Role Description This is a full-time, on-site Assistant role based at Clinica HeartWell in Rio de Janeiro, RJ. The Assistant supports daily clinic operations by welcoming patients, managing check-in and check-out processes, and assisting with appointment scheduling and coordination. Responsibilities include handling phone calls and messages, updating patient records in the clinic systems, and helping maintain organized files and documentation. The Assistant collaborates with medical and administrative staff to ensure smooth patient flow, timely communication, and adherence to clinic procedures. Additional tasks may involve preparing consultation rooms, managing basic clerical tasks, and providing general support for special projects or events as needed.

Qualifications

• Candidates should possess strong organizational and administrative skills, including basic data entry and document management.
• Candidates should possess effective communication and interpersonal skills to interact with patients, families, and clinic staff in a clear and respectful manner.
• Candidates should possess customer service skills, with the ability to provide a welcoming, patient-focused experience in a busy clinical environment.
• Candidates should possess basic computer literacy, including familiarity with email, calendars, and electronic records or scheduling systems.
• Relevant skills and qualifications that would be beneficial include prior experience in a healthcare or clinic setting, fluency in Portuguese (and basic English as a plus), attention to detail, reliability, and the ability to handle confidential information responsibly.
• A high school diploma or equivalent is required; additional training or coursework in healthcare administration or related fields is an advantage.