Operations Manager

About The Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role

About the Team & the Platform

We are part of a leading global tech and mobility group connecting millions of users and partner drivers across international markets through proprietary digital platforms.

The Auto Ecosystem Platform is a core strategic division dedicated to architecting and expanding large-scale vehicle and fleet ecosystems. Within this global footprint, Brazil represents our primary growth engine and strategic focal point, serving as the launchpad for high-impact mobility models.

Our core mission in Brazil is to transform urban transportation by accelerating the widespread adoption of technologically advanced, energy-efficient, and sustainable vehicles among partner drivers. We achieve this by structuring and managing strategic partnerships across the entire domestic automotive value chain—including OEMs, rental companies, charging infrastructure providers, and financial institutions.

The Role

We are seeking a Brazil Operations Manager to lead operational strategy, partner integration, and execution excellence across the country. In this role, you will be directly responsible for the operational performance of our vehicle and fleet initiatives nationwide, turning high-level ecosystem agreements into seamless, scalable programs that directly benefit driver partners.

In this role, you'll be...

• End-to-End Operational Rollout: Design, test, and standardize operating routines with fleet partners, translating global best practices into high-performing local market operations in Brazil.
• Driver Base Growth & Engagement: Define operational KPIs and lever mechanisms to maximize conversion, activation, and retention of engaged driver partners acquired through fleet channels.
• Process Engineering & Project Delivery: Drive cross-functional initiatives end-to-end, identifying bottlenecks anddeveloping scalable operating playbooks with a roll-up-your-sleeves, hands-on approach.
• AI Adoption & Everyday Analytical Rigor: Actively integrate generative AI and automation tools into daily workflows to optimize operations, automate routine analyses, and accelerate data-driven decision-making.
• Global Stakeholder Management: Work closely with HQ teams in China and regional peers across SSL/IBG, ensuring alignment across Product, Operations, Finance, and Legal tracks.
• Field Operations & Travel: Conduct on-the-ground operation

We're eager to be in touch because you have...

• Seniority & Scope: Manager/Senior Manager level or equivalent demonstrated impact leading complex, high-stakes operational projects.
• Strong Analytical Problem-Solving: Proven ability to synthesize complex quantitative and qualitative data into actionable operational strategies.
• Hands-on Execution & AI Savviness: Pragmatic, action-oriented mindset with active daily adoption of AI tools and automation to drive personal and team productivity.
• Process Structuring Skills: Ability to build clean, documented operational frameworks and governance models from the ground up.
• High-Impact Communication: Professional oral and written fluency in English and Portuguese to collaborate seamlessly with international IBG leadership.
• Travel Availability: Openness and availability for frequent domestic travel as well as overseas business trips.

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is a