Senior Customer Reliability Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Reliability Engineer based in Brazil.

The Senior Customer Reliability Engineer will help improve the reliability, availability, and performance of critical industrial assets through predictive maintenance and advanced condition monitoring. The role focuses on analyzing operational data, identifying early warning signs of equipment failure, and translating technical insights into actionable maintenance recommendations. Working with predictive analytics platforms such as SmartSignal, you will monitor equipment health, investigate anomalies, and support data-driven operational decisions. You will collaborate with operations, maintenance, and engineering teams to reduce unplanned outages and optimize asset performance. The position also contributes to monitoring strategy development, continuous improvement, and the adoption of new technologies. Depending on the industry, your work may support power generation, oil and gas, or manufacturing operations.

Accountabilities

• Monitor industrial equipment and systems using SmartSignal or comparable predictive analytics and condition monitoring platforms.
• Analyze sensor data, vibration patterns, temperature readings, and other operational parameters to identify anomalies, trends, and potential equipment issues.
• Interpret predictive maintenance alerts, assess equipment condition, and recommend timely interventions to prevent failures.
• Configure and maintain data collection systems and sensors, ensuring data quality, accuracy, and completeness.
• Manage historical data archives, perform trending analysis, and integrate information from multiple data sources and systems.
• Identify opportunities to refine predictive models and improve the early detection of equipment failures.
• Develop condition-based maintenance schedules and collaborate with maintenance teams to optimize repair and replacement strategies.
• Produce detailed condition monitoring reports and provide early warnings for critical equipment risks.
• Investigate equipment performance issues, determine root causes, and support emergency response activities and unplanned outage investigations.
• Provide technical expertise during equipment failures and recommend corrective actions and operational improvements.
• Communicate monitoring findings to operations, maintenance, and management teams, presenting technical information clearly to both technical and non-technical audiences.
• Coordinate with field technicians and maintenance personnel, supporting operational decisions with data-driven insights.
• Develop, maintain, and improve standard operating procedures for monitoring activities, documenting lessons learned and best practices.
• Stay informed about developments in condition monitoring technology, evaluate new tools and techniques, and optimize alarm settings and notification systems.
• Contribute to monitoring strategies, train operators and maintenance staff, develop training materials, and share knowledge across plant locations and business units.
• Mentor junior engineers and technicians, supporting technical development and consistent monitoring practices.
• Apply industry-specific monitoring expertise where relevant, including turbines, generators, and auxiliary equipment in power generation; pipelines, compressor stations, and refinery equipment in oil and gas; or production lines, motors, and process systems in manufacturing.

Requirements

• Engineering knowledge comparable to a bachelor's degree from an accredited university or college, or a high school diploma combined with relevant professional experience.
• Strong understanding of industrial equipment, operations, and maintenance practices.
• Experience or demonstrated capability in engineering analysis, industrial data interpretation, and condition monitoring.
• Ability to analyze sensor readings, identify abnormal operating patterns, interpret predictive maintenance alerts, and recommend appropriate actions.
• Familiarity with predictive analytics platforms such as SmartSignal or similar monitoring technologies is relevant to the role.
• Strong problem-solving skills and the ability to investigate and resolve technical issues with limited supervision.
• Fluency in English and Portuguese or Spanish.
• Excellent written and verbal communication skills, including the ability to explain complex technical findings to different audiences.
• Established project management capabilities, with the ability to document, plan, coordinate, and execute technical programs.
• Strong organizational skills, attention to detail, and the ability to collaborate effectively with multidisciplinary teams.
• A proactive approach to continuous improvement, technology evaluation, training, and knowledge sharing.

Benefits

• Fully remote working arrangement.
• Full-time employment.
• Opportunity to work with advanc