Operations Manager

hyperstay rents entire furnished houses in san francisco to startup teams for one to six months. our guests are founders who just raised a round or just finished an accelerator. they are busy building their companies and they expect the house to simply work.

we are hiring one person to own our operations, reporting directly to the founder. not an assistant who waits for instructions. an owner who runs the day as if it were their own business.

we hire at two levels and place you where you fit:

• operations lead: usd 1,500 to 2,200 per month
• senior operations manager: usd 2,000 to 3,000 per month

what you will own

• guest communication from the first message to checkout, across airbnb, whatsapp, email and phone
• emergencies: lockouts, access codes, leaks, a check-in that goes wrong. you are the first person a guest reaches and you solve it
• turnovers: you plan the cleaning schedule, confirm the cleaners and catch problems before the guest does
• maintenance: you coordinate handymen and vendors until the job is actually finished
• reservations: you review booking requests, answer leads fast and keep the calendars correct
• supplies, deliveries and smart lock codes for every house
• the numbers: you keep our operating spreadsheets and monthly reports accurate

at the senior level you also own

• the field team: quality, costs and accountability
• monthly owner reports, contractor invoices and budgets
• the system itself: you write the playbooks, fix what keeps breaking and automate what can be automated
• hiring and leading future coordinators

how the work is organized

• this is not a 9 to 5. nobody watches your clock. you organize your own day around what the houses need
• you need at least 4 hours of live overlap with san francisco business hours every working day (9am to 5pm pacific, about 2pm to 10pm in sao paulo or 1am to 9am in manila). the rest you plan yourself
• outside your working hours you stay reachable. real emergencies are rare, a few times a month, but when a guest is locked out at 3am your time, you pick up and you fix it
• days off are planned in advance and the founder covers for you

what we are looking for

• excellent written and spoken english. this is most of the job
• operations lead: 2+ years in hospitality, hotels, airbnb co-hosting or property operations where you carried real responsibility
• senior operations manager: 5+ years, including at least 2 running operations and managing vendors or a team
• you make decisions. you would rather solve a problem and report it than ask permission for every step
• you stay calm and kind with an upset guest at a bad hour
• comfortable with spreadsheets and quick with new tools
• reliable internet, a backup connection, a quiet place for calls and your own computer
• this would be your only job
• portuguese is a plus, since part of our field team speaks it. spanish helps too

this role is not for you if

• you want fixed hours and to be unreachable outside them
• you prefer to wait for instructions
• a phone call in the middle of the night would make you resent the job

what you get

• pay in us dollars, in the ranges above, depending on experience
• fully remote, flexible hours
• real ownership and a direct line to the founder
• a long term role as an independent contractor. we want someone who grows with the company

how we hire

step 1: a written application (about 20 minutes)

step 2: a short timed exercise by email

step 3: a video call with the founder

step 4: a paid trial project of two weeks. we never ask for free work, and you do not have to quit anything before we both know it is a fit

step 5: a long term offer

how to apply

fill in the application form: https://forms.gle/U1FsDmHv3qEfMJTQ9

only applications with the form completed are reviewed. the form asks for a keyword to show you read this post. the keyword is lighthouse.

how we communicate: everything happens by email with pedro@hyperstay.com. we do not use phone calls, whatsapp or linkedin messages during the selection, so please keep it all on email. questions go to pedro@hyperstay.com. it is the only place we answer.