Senior Technical Program Manager (Data Center)

Job Summary

The Senior Technical Program Manager (TPM) is responsible for planning, coordinating, tracking, and driving the successful delivery of Data Center Infrastructure, Network Deployment, and Technical Operations projects.

The TPM serves as the primary coordination point between Customers, Engineering Teams, Operations, Service Delivery, Vendors, and Field Resources to ensure execution of project scope, schedule, risk management, and customer communications.

The TPM does not perform engineering implementation activities directly but is accountable for coordinating technical teams and ensuring successful project delivery.

Key Responsibilities

• Program & Project Management
• Manage end-to-end delivery of data center infrastructure projects.
• Develop and maintain project schedules, milestones, and deliverables.
• Track project risks, issues, dependencies, and mitigation plans.
• Coordinate cross-functional teams including Operations, Engineering, Service Delivery, and Vendors.
• Facilitate project governance meetings and stakeholder communications.

Technical Coordination

• Coordinate activities involving:
• Data Center Infrastructure
• Fiber Optic Deployments
• Network Deployments
• Rack & Stack Activities
• Smart Hands Operations
• RMA and Logistics Activities
• Review implementation plans, Method of Procedures (MOPs), and deployment schedules.
• Drive escalation management and issue resolution.

Service Delivery & Operations

• Monitor project performance against SLAs and KPIs.
• Support Change Management activities.
• Coordinate field service and onsite deployment resources.
• Ensure project documentation is accurate and complete.

Customer Management

• Serve as customer-facing project lead.
• Provide status updates, risk reporting, and executive communications.
• Manage customer expectations and schedule commitments.

Required Experience

Mandatory

• Bachelor's Degree in Engineering, Information Technology, Telecommunications, Computer Science, or related field.
• Minimum 5 years of experience in a Technical Program Manager, Technical Project Manager, Infrastructure Program Manager, or equivalent role.
• Minimum 10 years of experience in Information Technology and Infrastructure Services.
• Experience delivering projects involving: Data Centers/Network Infrastructure/Fiber Optics/Telecommunications/Edge Network Deployments/POP Infrastructure
• Experience coordinating global customers and third-party vendors.

Preferred

• Experience supporting hyperscale environments such as: Meta, Google, Microsoft, AWS, Oracle, Equinix.
• Experience with Smart Hands and Data Center Operations.
• Familiarity with Cisco and Juniper environments.

Certifications (Preferred)

• PMP
• PRINCE2
• ITIL Foundation
• Agile / Scrum Certifications
• CCNA (preferred)
• JNCIA (preferred)