Core Local VIP Operations

• Responsible for the daily management and maintenance of high-value VIP users in the Spanish-speaking market. Respond promptly to VIP messages and requests, handle user feedback, and build and maintain long-term, stable relationships with VIP users.
• Independently plan and execute voice room activities, including on-site hosting and activity management.
• Manage and collaborate with the local assistant team and local hosts.
• Check user spending, activity, gaming, and social behavior data to understand customer needs and value, and develop targeted VIP maintenance strategies.
• Regularly check VIP user data and operational performance
• Identify and develop potential high-value users and continuously expand and maintain the core VIP user base.
• Reqs: Portuguese speaker. English is a plus. Excellent verbal and written communication skills.
• Based in Mexico or Brazil may also be considered, provided they can conveniently communicate and build relationships with core VIP users both online and offline.
• Willing to work flexible hours and adjust working schedules when necessary according to VIP users' active hours.
• Strong data analysis skills, with the ability to identify issues, assess user status, and develop operational strategies based on user data.
• Excellent communication and interpersonal skills, with the ability to build trust and strong relationships with high-value users. Strong customer service mindset and emotional intelligence.
• Basic team management skills. Experience managing hosts, assistants, agents, or local operations teams is highly preferred.
• Strong execution and responsiveness. Able to proactively follow up with users and tasks without relying on constant supervision.
• Experience in live streaming, voice rooms, social apps, mini-games, VIP operations, or high-value customer relationship management is a plus.

*shortlisted candidate will be notified*Kindly email your updated CV to anna@starmakerinteractive.com