Microsoft Copilot

Senior Microsoft Copilot Support Engineer

Location: Remote – LATAM

Experience: 8+ Years

Job Summary:

We are seeking a Senior Microsoft Copilot Support Engineer to provide L2/L3 technical support for Microsoft 365 Copilot, Copilot Chat, Copilot Studio, and Copilot agents. The role involves troubleshooting, administration, connector integrations, licensing, and Microsoft escalations for a global media and entertainment organization.

Key Responsibilities:

• Provide L2/L3 support for Microsoft 365 Copilot, Copilot Studio, and Copilot agents.
• Troubleshoot Copilot agents, authentication, publishing, permissions, and integrations.
• Manage Copilot licensing, access, security groups, and RBAC.
• Support connectors and integrations with Jira, Confluence, Google Drive, and ServiceNow.
• Manage Microsoft support escalations and root cause analysis (RCA).
• Configure Google Gemini Enterprise connectors and user access.
• Automate administration using PowerShell, Power Automate, and Microsoft Graph.
• Manage incidents, requests, and documentation through ServiceNow.

Required Skills:

• 8+ years of Microsoft 365 Administration and Support.
• 2+ years of hands-on Microsoft 365 Copilot and Copilot Studio experience.
• Strong expertise in Entra ID, Exchange Online, SharePoint, OneDrive, and Teams.
• Experience with Copilot agents, connectors, plugins, MCP, OAuth, and API permissions.
• PowerShell, Power Automate, and Microsoft Graph.
• Group-based licensing, RBAC, and security administration.
• Google Gemini Enterprise connector experience.
• ServiceNow ITSM and Microsoft support escalations.