Technical Support Engineer

Airswift is looking for a Technical Support Engineer

Location: Mexico City (CDMX) or Brazil (São Paulo/other cities)

Work Model: Hybrid (3x per week in office, based on client needs)

Contract Type: Permanent

Language Requirement: Advanced English (minimum Upper-Intermediate)

Industries Supported: Cross-industry (Oil & Gas, Manufacturing, Energy, etc.)

Role Summary

We are seeking a Technical Support Engineer with hands-on technical experience to support global clients using HMI/SCADA solutions. This role involves technical support, deployment, and collaboration with international stakeholders

Key Responsibilities

• Provide technical support for company applications
• Support deployment, configuration, and maintenance of client projects
• Troubleshoot issues via email, phone, and remote connections
• Collaborate with system integrators, distributors, OEMs, and partners
• Assist in delivering complete HMI/SCADA solutions
• Develop and customize application templates

Required Qualifications

• Bachelor’s degree in Engineering
• English: Upper-Intermediate or Advanced (mandatory)
• Experience with relational databases (Microsoft SQL Server, MySQL, Oracle, or similar)
• Programming experience with VBScript or structured languages: C, C++, C#, or Visual Basic
• Proven hands-on technical experience

Preferred Qualifications (Nice to Have)

• Spanish proficiency
• Experience with HMI/SCADA platforms:AVEVA Edge, Wonderware, InTouch, FactoryTalk, etc.
• Knowledge of industrial automation / PLCs:Siemens, Allen-Bradley, Schneider, Omron, etc.
• Familiarity with web technologies:HTML, HTML5, CSS, JavaScript, ActiveX