Customer Care & Sales Operations Analyst

Job Title: Customer Care & Sales Operations Analyst – LATAM

Employment Type: Full-Time Employee (CLT), payroll-based contract with benefits and tax deductions

Contract Duration: 6+ months, with strong possibility of extension

Location: Jardim das Laranjeiras, São Paulo, Brazil

Work Mode: Hybrid, 3 days per week onsite

Schedule: 8:00 AM–5:00 PM or 9:00 AM–6:00 PM

Primary Skills: Customer Care, Order Management, Order Entry, Brazil Invoicing, Customer Service

Experience: Previous experience in Customer Care, Order Management, order entry and Brazil invoicing

About the Role

We are looking for a customer-oriented professional to support the end-to-end Customer Care process, including customer order entry, order follow-up, invoicing support, warranty processes and other customer-related transactions. The ideal candidate should have strong operational skills, good relationship-building abilities and a genuine interest in working directly with customers. Good English proficiency is required.

Requirements

• Previous experience in Customer Care, Order Management and order entry.
• Experience with Brazil invoicing processes.
• Good English communication skills.
• Strong customer orientation, with excellent communication and interpersonal skills.
• Proactive and solution-oriented mindset, with the ability to take ownership of requests, follow through on actions, and ensure issues are resolved.
• Strong organization and attention to detail, with the ability to manage multiple customer requests, priorities, deadlines, and documentation requirements.
• Accountability and ownership, with a hands-on approach and the ability to follow issues through until they are properly resolved and documented.
• Good knowledge of Microsoft Office, SAP, SFDC, and general proficiency with business systems.
• Academic background in Business Administration, Accounting, Finance, or a related field is preferred.

Responsibilities

• Support the end-to-end Customer Care process, including customer order entry, order follow-up, invoicing support, warranty processes, and other customer-related transactions.
• Enter and maintain customer orders accurately in the systems, ensuring alignment between customer purchase orders, quotations, pricing, payment terms, and internal requirements.
• Monitor orders from receipt through fulfillment and invoicing, proactively identifying and addressing issues that may impact customer delivery or order processing.
• Act as a key point of contact for customers regarding order status, questions, discrepancies, and other operational requests.
• Take ownership of customer requests and issues from identification through resolution, ensuring appropriate follow-up, documentation, and closure.
• Support invoice issuance and related activities, including customer documentation, correction letters, and customer portal uploads.
• Support customer master data activities and coordinate with the appropriate internal teams when changes or corrections are required.
• Serve as an operational reference for Customer Care, supporting the team with complex customer cases and contributing to continuous process improvement.