IT Performance Specialist

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented.

How You Will Contribute

When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement.

What You Will Bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Operational excellence and a customer service focus
• Data processing, computer applications or call center applications
• Communicating and interpersonal skills, taking initiative
• Analysis
• Accuracy and organizational skills

We are aware of our role as transformation agents to generate positive change, so diversity, equity and inclusion are one of our priorities. We believe in breaking down stereotypes and barriers to ensure the representation of society within our company. And for that, we have a Diversity Committee that operates on four fronts, People with disabilities (PCD), Ethnic-Racial, Women and LGBTQIAP+, in addition to being part of MOVER– Movimento pela Equidade Racial.

Position Purpose

This role is the planning engine of the MDS Brazil IT Portfolio, operating across three critical dimensions: portfolio financial governance, new project intake and business case validation, and resource capacity planning.

It directly impacts business operations by ensuring investment viability is validated with business areas, corporate finance, and global teams before projects enter the portfolio, preventing misallocated capital; maintaining financial control and resource capacity oversight during execution, enabling early detection of deviations; and providing performance intelligence that enables leadership to make informed decisions on prioritization, continuation, or reallocation of portfolio investments.

Key Responsibilities

• Project Intake & Business Case Validation

Conduct end-to-end intake processes with business areas, validate investment assumptions with corporate finance and global teams, and ensure every project enters the portfolio with a validated financial and resource baseline.

• Budget Forecasting & Annual Commitment Management

Own the rolling forecast cycle and Annual Commitment process for the IT Portfolio. Build and maintain forecast models that reflect current execution reality rather than original planning assumptions, providing the IT Officer with a continuously accurate financial picture.

• Capacity Planning & Resource Projection

Establish and maintain a systematic mapping of installed capacity across the IT portfolio. Build forward-looking projections of resource needs against the portfolio pipeline, identifying gaps before they become delivery constraints.

• CAPEX/OPEX Control & Variance Analysis

Monitor financial execution across all portfolio initiatives at the rigor and frequency governance requires. Track CAPEX and OPEX consumption against approved baselines, perform variance analysis on deviations linked to project execution, and escalate with root cause and recommended corrective actions.

• Vendor & Third-Party Lifecycle Management

Manage PO reconciliation, contractor cost tracking, and contract compliance across the portfolio's vendor ecosystem. Transition these activities from reactive handling to a managed discipline with clear cadence, documentation, and escalation paths.

• Portfolio Performance Dashboards

Build and maintain consolidated dashboards that correlate financial consumption, resource utilization, and delivery progress into a single governance view. These dashboards serve governance forums and senior leadership, transforming scattered operational data into decision-ready performance intelligence.

• Audit & Compliance Documentation

Maintain approval traceability, investment classification records, and financial documentation to audit-ready standards. Ensure the portfolio's governance trail meets compliance requirements without last-minute scrambles during audit