Global Microsoft Teams Rooms & AV Specialist

www.hcltech.com

Do you thrive at the intersection of Microsoft Teams Rooms, Unified Communications, and Professional AV technology? Are you passionate about delivering exceptional meeting experiences at a global scale?

We're looking for a Global Microsoft Teams Rooms & AV Specialist to join a globally distributed team responsible for the operational excellence of approximately 330 Microsoft Teams Rooms (Windows and Android) across a multinational enterprise.

This is a hands-on technical role where you'll take ownership of the video conferencing experience, support cutting-edge collaboration technologies, and play a key role in a dedicated Video Testing Lab used to validate innovations before global deployment.

Your role and responsabilities:

Global Microsoft Teams Rooms Operations

• Manage, maintain, and troubleshoot a global estate of Microsoft Teams Rooms (Windows & Android)
• Configure, support, and optimize AV solutions from leading manufacturers including:
• Shure
• Crestron
• Extron
• Magewell
• Blackmagic Design
• Sennheiser
• Diagnose and resolve complex AV and UC issues across hardware, software, networking, and room technologies
• Ensure meeting spaces deliver a premium experience through the effective integration of audio, video, lighting, acoustics, and room design
• Collaborate with global colleagues across multiple regions and time zones to drive standardization and continuous improvement
• Provide insights and reporting to support operational metrics and employee experience outcomes

🧪 Video Testing Lab Management

• Support and maintain a dedicated Video Testing Lab in Bournville
• Test firmware updates, security patches, vulnerability fixes, and configuration changes before global rollout
• Validate audio quality, video performance, device settings, and overall meeting experience
• Support remote testing and experimentation by global teams
• Document results and provide go/no-go recommendations for production deployment

⚙️ Service Management & Continuous Improvement

• Manage incidents and service requests through ServiceNow (or equivalent ITSM tools)
• Contribute to Digital Employee Experience (DEX) initiatives using platforms such as Nexthink
• Work closely with vendors, integrators, and stakeholders on room deployments, upgrades, and issue resolution
• Follow ITIL best practices to ensure service excellence

Required Experience

✅ Expert-level Microsoft Teams Rooms administration and support (Windows & Android)

✅ Strong Microsoft Teams administration experience, including policies, meetings, and calling configurations

✅ Deep knowledge of professional AV technologies, signal flow, and room integrations

✅ Experience supporting solutions from vendors such as Shure, Crestron, Extron, Magewell, Blackmagic Design, and Sennheiser

✅ Strong understanding of Unified Communications, VoIP, SIP, and collaboration technologies

✅ Proven troubleshooting expertise across AV, UC, network, and infrastructure layers

✅ ITIL Foundation certification (or higher)

✅ ServiceNow or equivalent ITSM platform experience

✅ Several years of experience supporting enterprise-scale AV, UC, or Microsoft Teams Rooms environments

Nice to Have

⭐ Experience with Nexthink or other DEX platforms

⭐ Microsoft certifications (MS-700, MS-720, or similar)

⭐ Experience managing AV/UC test labs

⭐ Knowledge of room booking technologies and workplace integrations

⭐ Crestron or Extron programming experience

⭐ Understanding of QoS, VLANs, network bandwidth, and real-time media requirements