Proprietário

🚀 𝐖𝐄’𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆: 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 🇦🇪

📍 Location: Dubai, United Arab Emirates

🕒 Employment Type: Full-Time

💼 Experience Level: Mid-Level to Senior

🌐 Work Arrangement: Hybrid / On-site, depending on business requirements

🔥 𝐃𝐫𝐢𝐯𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞. 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐞𝐧 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬. 𝐋𝐞𝐚𝐝 𝐖𝐢𝐭𝐡 𝐈𝐦𝐩𝐚𝐜𝐭.

Are you a results-oriented professional with strong leadership and operational management skills? We’re looking for a proactive Service Delivery Manager to oversee service performance, improve operational efficiency, and ensure clients receive reliable, high-quality support.

This is an exciting opportunity for someone who can turn service expectations into measurable results while building strong relationships with clients and internal teams.

🎯 𝐑𝐨𝐥𝐞 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬✅ Oversee daily service delivery operations to ensure consistent quality and timely execution.

✅ Monitor service-level agreements (SLAs), performance indicators, and customer satisfaction metrics.

✅ Lead, coach, and support service teams to achieve operational targets.

✅ Build strong relationships with clients, understand their needs, and manage service expectations.

✅ Identify operational gaps and implement process improvements to increase productivity.

✅ Handle escalated service issues and coordinate effective resolutions with relevant departments.

✅ Prepare performance reports and provide recommendations to senior management.

🎓 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬🔹 Bachelor’s degree in Business Administration, Operations Management, IT, or a related field preferred.

🔹 3+ years of relevant experience in service delivery, operations, client services, or team management.

🔹 Strong understanding of service-level agreements, performance reporting, and quality assurance.

🔹 Excellent leadership, communication, problem-solving, and stakeholder-management skills.

🔹 Ability to manage competing priorities and make sound decisions in a fast-paced environment.

🔹 Experience with service management frameworks or continuous improvement methodologies is an advantage.

🌟 𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐔𝐬?✨ Take ownership of meaningful service improvement initiatives.

📈 Develop your leadership skills and advance your operational management career.

🤝 Work with collaborative teams and build lasting client relationships.

🏆 Make a measurable contribution to service quality, customer satisfaction, and business performance.

📩 𝐀𝐏𝐏𝐋𝐘 𝐍𝐎𝐖!Ready to take the next step in your career?

Send us your updated CV, a brief overview of your relevant experience, and your availability. If you are currently based in the UAE, please also indicate your current UAE visa status.

Let’s connect and explore how your expertise can help deliver outstanding service experiences! 🚀

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