Business Process Outsourcing Manager

JOB OPENING: BPO MANAGER – TALENT ACQUISITION

Department: Human Resources | Talent Acquisition | BPO

Level: Managerial / Strategic

Language: Advanced English

Work Model: To be confirmed

About the Role

We are seeking an experienced BPO Manager – Talent Acquisition to lead recruitment operations in high-volume hiring environments, oversee recruitment teams, manage multiple client accounts, and develop effective talent acquisition strategies.

The successful candidate will be responsible for driving operational efficiency, ensuring high-quality hiring outcomes, meeting Service Level Agreements (SLAs), and building strong strategic partnerships with clients to support business growth and operational excellence.

Key Responsibilities

• Lead end-to-end recruitment operations for multiple clients and business accounts.
• Oversee high-volume hiring, workforce planning, and talent pipeline development.
• Manage, coach, and develop recruitment teams, team leaders, and recruitment coordinators.
• Monitor key performance indicators (KPIs), including time-to-fill, time-to-hire, cost-per-hire, quality of hire, offer acceptance rates, and SLA compliance.
• Build and maintain strong relationships with clients and hiring managers to understand workforce needs and business priorities.
• Develop scalable recruitment strategies and drive continuous process improvement.
• Ensure compliance with applicable employment legislation, data privacy requirements, and client-specific recruitment policies.
• Manage recruitment budgets, resource allocation, and operational reporting.
• Identify opportunities to improve efficiency through automation, ATS platforms, and recruitment technology.
• Prepare and present performance reports, operational results, risks, and improvement plans to senior leadership.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 7 years of professional experience in managerial roles, with responsibility for leading teams, operations, or business processes.
• Proven experience in Talent Acquisition, recruitment operations, or BPO management.
• Demonstrated experience leading recruitment teams and managing multiple client accounts.
• Strong knowledge of high-volume recruitment, recruitment metrics, SLAs, and workforce planning.
• Excellent leadership, communication, negotiation, and stakeholder management skills.
• Experience with Applicant Tracking Systems (ATS), HR platforms, and data-driven recruitment reporting.
• Advanced English proficiency, with the ability to lead meetings and manage relationships with international clients.

Key Performance Indicators (KPIs)

• Time-to-fill and time-to-hire.
• Recruitment SLA achievement.
• Cost-per-hire and recruitment budget adherence.
• Quality of hire and employee retention rates.
• Recruiter productivity and team performance.
• Client and hiring manager satisfaction.
• Candidate experience and offer acceptance rates.

Ideal Candidate Profile

We are looking for a strategic, results-driven leader who combines operational excellence with strong people management, business acumen, and client relationship skills.

The ideal candidate has experience scaling Talent Acquisition operations, making data-driven decisions, leading high-performing recruitment teams, and delivering measurable results while maintaining quality, compliance, efficiency, and an outstanding candidate experience.

How to Apply

Interested candidates are invited to submit their updated CV to be considered for this opportunity.