Consultor Dynamics 365 CRM

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Consultor Dynamics 365 CRM based in Brazil.

As a Dynamics 365 CRM Consultant, you will contribute to the development, configuration, maintenance, and continuous improvement of CRM solutions within an international business environment. You will work closely with a global CRM team, translating business requirements into practical technical solutions that enhance processes and user experiences. This hands-on role covers custom development, workflow automation, system integrations, troubleshooting, and functional and technical analysis. You will leverage Microsoft Dynamics 365, Power Platform, and related technologies to optimize business operations and support digital transformation initiatives. Collaborating with stakeholders across business, architecture, integration, and infrastructure teams, you will help ensure reliable, scalable, and high-quality CRM solutions. You will also participate in Agile ceremonies, contribute to technical documentation, and support users and internal teams. This remote opportunity is ideal for a proactive professional who enjoys solving problems, taking ownership, and growing their expertise in CRM technologies.

Accountabilities

• Configure, customize, and enhance Microsoft Dynamics 365 CRM solutions in line with business requirements and established technical guidelines.
• Develop, maintain, and optimize plugins, workflows, Power Automate flows, scripts, components, business rules, and platform extensions.
• Translate business needs into feasible functional and technical solutions, taking a hands-on approach to implementation and delivery.
• Manage and customize CRM entities, forms, views, business rules, and other platform components to improve functionality and usability.
• Design, implement, and maintain process automation workflows using Power Automate, while contributing to supporting application development with Power Apps.
• Participate in initiatives aimed at digitizing internal processes, improving operational efficiency, and enhancing the overall CRM experience.
• Support integrations between Dynamics 365 and enterprise systems, including internal platforms, external services, and integration technologies such as MuleSoft.
• Assist with defining, implementing, and validating integration interfaces, performing technical tests, and investigating integration-related incidents.
• Analyze and resolve Level 2 support incidents, perform root-cause investigations, and implement corrective and evolutionary maintenance activities.
• Participate in deployments, testing, and validation across development, testing, and production environments to ensure solution stability and quality.
• Prepare and maintain technical documentation covering system configurations, implemented solutions, integrations, and support procedures.
• Collaborate with business stakeholders, architecture, integration, and infrastructure teams to ensure alignment across CRM initiatives.
• Participate actively in Scrum ceremonies and Agile delivery processes, contributing to continuous improvement, software quality, and development best practices.
• Provide technical support and guidance to users and internal teams, maintaining a customer-focused approach and ensuring effective resolution of business needs.

Requirements

• A degree in Computer Science, Computer Engineering, Information Systems, Telecommunications, or a related field. Candidates with relevant higher technical qualifications and practical experience will also be considered.
• Between 1 and 3 years of professional experience working with Microsoft Dynamics 365 CRM, including participation in CRM development, implementation, or application support projects.
• Practical experience configuring and customizing Dynamics 365 CRM, with the ability to implement solutions independently within established technical guidelines.
• Knowledge of the Microsoft Power Platform, particularly Power Automate and Power Apps, for workflow automation and application development.
• Programming skills in C# and JavaScript, including the ability to develop and maintain CRM customizations, plugins, scripts, and business logic.
• Familiarity with Microsoft Dataverse and its role in data management and CRM application development.
• Working knowledge of SQL Server and relational database concepts, including the ability to analyze data and support troubleshooting activities.
• Understanding of REST APIs and experience supporting or implementing integrations between CRM platforms and external systems.
• Ability to analyze functional and technical requirements, identify issues, and deliver practical, maintainable solutions.
• Strong analytical thinking, problem-solving skills, and attention to detail, combined with a proactive, results-oriented mindset.
• Effective communication and teamwork skills, with the ability to collaborate with business us