Customer Relationship Assistant II

🌱 We’re Hiring! | Customer Relationship Assistant II | 100% Remote

Are you passionate about customer relationships and interested in being part of the renewable energy industry? Join Energea and help us drive the transition to a more sustainable future! ☀️

We are looking for a mid-level Customer Relationship Assistant to join our Credit Management Department. In this role, you will support customer and sales partner relationships, ensure a positive customer experience, and contribute to customer satisfaction and retention.

🔹 Key Responsibilities:

Manage customer inquiries through phone, email, WhatsApp, and other communication channels.

Monitor customer satisfaction and ensure timely resolution of requests.

Track solar plant energy generation and assist customers with performance-related inquiries.

Support sales partners by providing guidance, updates, and assistance throughout the customer acquisition process.

Educate customers on solar energy benefits and Distributed Generation.

Assist with customer onboarding, contract management, and documentation.

🔹 Requirements:

Technical or undergraduate degree (ongoing or completed) in Business Administration, Communication, or related fields.

Previous experience in customer service, customer success, or relationship management.

Strong communication, interpersonal, and problem-solving skills.

Proactive, organized, and detail-oriented mindset.

Intermediate proficiency in MS Office and familiarity with CRM tools.

Ability to work collaboratively in a team environment.

⭐ Nice to Have:

Knowledge of solar energy or Distributed Generation.

Fluent English will be considered a strong advantage.

🎁 What We Offer:

100% remote work – Work from anywhere in Brazil.

Competitive salary aligned with market standards.

Meal and food allowance.

Wellhub (formerly Gympass) – Access to fitness and wellness benefits.

SulAmérica health and dental insurance for employees and their dependents, with no payroll deductions.

Life insurance.

🌎 Why Join Energea?

Be part of a growing company in the renewable energy sector, where your work will contribute to delivering excellent customer experiences while supporting a cleaner and more sustainable energy future.

📩 ­­­­Interested in joining our team?

Simply send your resume in English to Francielle Assis, Energea's HR Manager, at francielle.assis@energea.com, with the subject line "Application – Customer Relationship Assistant II".

We look forward to hearing from you!

#WeAreHiring #Energea #RenewableEnergy #CustomerRelationship #CustomerSuccess #SolarEnergy #JobOpportunity #Hiring #CleanEnergy